An overview of my experiences. Scroll all the way down for a skill summary.
SkillLab
Feb 2023 -
UX Lead and Manager
SkillLab is a start-up that builds AI-powered software that helps people turn their skills into careers. In addition to leading the UX team, I’ve helped shape company processes and culture (e.g. performance management), and have led the design of several critical features and initiatives.
Team lead and manager for two designers and a researcher
Built up a UX practice, defined team scope, elevated user-centered design across the company
Individual contributor for UI design, research, strategy, and writing
Google Local Shopping
2017 - 2023
Staff UX Lead and Manager
I was responsible for the local shopping experience on Google, across Search and Maps. My team’s work to surface information about local stores has improved the shopping experience for over 1 billion queries per day, and introduced new patterns to the search results page.
Team lead and manager for two designers and a researcher
Supported a team of 25+ engineers across multiple workstreams
Designed features to improve how shoppers find local products and stores on Search
Collaboration with stakeholders across Commerce, Search and Geo
Defined strategic direction by facilitating workshops with cross-functional partners
Google Maps Transit
2014 - 2016
Senior Design Lead
Transit directions in Google Maps is a beloved feature that helps millions of people get from here to there, via public transit, wherever they are in the world. By focusing on understanding our users’ unmet needs, I helped shift the value proposition of our product towards helping locals navigate their cities.
Owned the design and user experience for Transit in Google Maps and Search
Redesigned core flows (e.g. trip page, alerts) to better address the needs of urban city-dwellers
Influenced “Urban Mobility” product strategy through concept design and storytelling
Other Google Work
Google encourages internal mobility every ~18-24 months, and there is an established culture of 20% projects. This culture afforded me the chance to work on a range of projects. Besides the variance in domain, I found that working on projects in different stages of development, and with varying team structures, was a great way to activate a broad range of UX skills.
2022
Juji - Telling Family Stories
20% project. Conceived, designed, and tested a concept for helping families tell their stories. Recruited a team and pitched to our internal incubator. More
2018
Combating Malnutrition in Cambodia
20% project. In collaboration with the non-profit Action Against Hunger, I designed educational tools to help combat the root causes of malnutrition in rural Cambodia
2016 - 2017
Local Search Health
Developed product strategy for new search vertical, created conceptual designs for product vision, and developed initial features.
2013 - 2014
Emerging Markets
Researched the needs of users in our lesser-served markets and built new solutions (or adapt existing ones) to address them.
2010 - 2013
Google Calendar
Designed new features, kicked off a major redesign of the mobile and desktop experience, and represented Calendar in the first Google-wide visual design refresh.
SMART Technologies
2009 - 2010
UX Designer
SMART Technologies is a medium-sized edu-tech company. They create hardware and software products for use in schools, but are most well-known for establishing the interactive whiteboard market. I was part of a small UX team responsible for bringing new products to market, and engaging with teachers and students to develop a foundational understanding of our users.
Designed and evaluated hardware and software products (e.g. SMART Response XE and SMART Table)
Collaborated with hardware engineers, industrial designers and project managers
Conducted foundational user research with teachers and students to uncover unmet needs
Motorola Mobile Devices
2007 - 2009
Experience Planning
As part of the Experience Planning team, I was responsible for the design of features across several new and emerging mobile platforms, as well as supporting the yearly cycle of strategic planning through concept design and prototyping.
Co-defined opportunity areas with industrial design and trend forecasting teams
Created product concepts and prototypes for next-generation mobile devices
Computer Graphics Lab, UCSF
2002 - 2005
Developer
I conceived and developed new features for a molecular modelling software suite called Chimera. My interest in the user interface design of the features I developed, and improving the usability of our software, led me to pursue a degree in the field of Human-Computer Interaction.
Developed new features (e.g. tutorial builder and real-time collaborative environment) in Python
Facilitated training workshops with users and integrated feedback into product
Education
2005 - 2007
Georgia Institute of Technology
M.S. in Human Computer Interaction
My thesis was about using technology to manage chronic diseases. By encouraging timely reflection on their behaviors, we hoped to empower people with diabetes to better manage their condition. I modified a blood glucose monitor to trigger a survey on a mobile phone when a glucose reading was taken.
1998-2002
Duke University
B.A. in Computer Science
Certificate in Genetics
Unable to decide between pursuing my interest in the natural sciences and in technology, I was thrilled to learn about the then-emerging field of bioinformatics, which uses software to analyze and automate tasks involving scientific data. Though there was no formal study program, I cobbled together courses and independent studies that would prepare me for this field.
My Skills
A core tenet of the product I currently work on (at SkillLab) is that describing oneself in terms of their skills - not their roles, titles, or degrees - is the most effective way to communicate what you’re capable of. With this in mind, here’s a selection of some my core skills which I think are critical for UX people to have, and which I am always working to hone (and help others develop).
Actively Dispel Ambiguity
Early in my career, I struggled (as many do) with the ambiguity inherent in any sufficiently complex project. Instead of settling for thriving in ambiguity, UX has the unique skillset - and the responsibility - to actively dispel it. I try to be an agent of ambiguity obliteration.
Write First, Design Later
I’m a firm believer that if you can’t describe it in words, you won’t be able to build it. My first instinct to wrap my head around a problem is to describe it. Writing plays a critical part throughout my design process: as a tool to think, as documentation, and as communication.
Explain with Frameworks
A conceptual model is a powerful tool to explain some complex phenomenon in simpler, graspable terms. UX often operates as a multiplexer, and I’ve found that synthesizing streams of information into explanatory frameworks is a great way to get everyone aligned.
Have the Right Altitude
Knowing at what level to attack a problem - and describe the solution - can be the difference between making progress and needing to re-open previous decisions. I advocate for zooming out just enough to make sure we’re solving the right-level problem.
Communicate with Crystal Clarity
Clear written and verbal communication are critically important to what we do. I take care in choosing my words, whether they’re sent in an email or spoken in a meeting. People tend to hear what they want to, so I try to be as unambiguous and straightforward as possible.
Create the Conditions
UX is often the function that proposes solutions, but I think that an equally important part of our job is to create the conditions within the team for the ‘right’ solution to emerge. I do this by asking questions, facilitating discussions and bringing the team along.
Additional Skills
Figma, UX and User interface (UI) design, UX writing, Wireframing, Prototyping, Running design sprints, Workshop facilitation, Design strategy, Design research, Qualitative user research, Storytelling, Team leadership, People management.